Personal Loan FAQ's

Personal Loan FAQ's

Can I choose the repayment term in months instead of years?

Yes. You can now choose a repayment term in months not years - you can choose whatever number of months suits you best - handy when you know exactly how much you can afford to repay each month.

I'm leaving Ireland to work abroad, what will happen to my loan?

If you are planning to leave Ireland, you will need to contact us to make suitable arrangements for your loan. Please call our loans team on 0818 409 511*.

How do I make repayments?

Payments are taken automatically via direct debits, as per your payment schedule. If you are late with a payment you will need to make a manual payment by debit card. This can be done by giving us a call on 0818 409 511.

If you need to set up a new direct debit or amend an existing direct debit on your loan account, please click here to download a mandate. 

How many years can I take out a loan for?

10 year terms are available for Home Improvement and Refinance loans between €20,000 and €75,000. Most other loan purposes have a 7 year maximum term (excluding loans for medical, funerals, holidays and insurance purposes) and for any value amount from €5,000 to €75,000. The minimum term for all loans is 1 year.

What if I miss a payment?

A €10 fee will apply each time your monthly repayment has not reached your loan account in cleared funds by the payment date.

I’m not sure I can meet my repayments, what should I do?

If you’re concerned about meeting your repayments or if you’re experiencing financial difficulties please call the loans team on 0818 409 511 as soon as possible and they will work with you to find a solution. Please read our guide to managing debt

 

How do I make a complaint?

If you have a complaint we want to hear from you. Please call us on 0818 409 511 or write to us at Customer Advocate Manager, PO Box 25, Carrick-on-Shannon. Co. Leitrim.

Find out more about our complaints process.