Complaints
Our team are dedicated to providing you with a high-quality service every day. If we have not lived up to this commitment, and you have a concern or complaint about us, we want to make sure you’re listened to and that your issue is dealt with in a fair and balanced way.
How to make a complaint
If you would like to make a complaint, please call us on 0818 409 511, or you can write to the Customer Advocate Office Manager, PO Box 25, Carrick on Shannon, Co Leitrim.
If you prefer, use this link to email your complaint and include the details requested in the body of the email.
If you have an issue about a particular credit card purchase you should contact the company in question first as they may be happy to resolve the issue for you. If you have tried this and you remain unhappy, please call us on 0818 409 511*.
In the event you believe your complaint has not been managed correctly by us, you can contact the Financial Services and Pensions Ombudsman. You can write to them at the Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2.
For information on how we manage complaints please see our complaints procedure.
*Calls charged at national rates. Cost may vary depending on your network provider.
If you prefer, use this link to email your complaint and include the details requested in the body of the email.
If you have an issue about a particular credit card purchase you should contact the company in question first as they may be happy to resolve the issue for you. If you have tried this and you remain unhappy, please call us on 0818 409 511*.
In the event you believe your complaint has not been managed correctly by us, you can contact the Financial Services and Pensions Ombudsman. You can write to them at the Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2.
For information on how we manage complaints please see our complaints procedure.
*Calls charged at national rates. Cost may vary depending on your network provider.