Complaints

Complaints

Our team are dedicated to providing you with a high-quality service every day. If we have not lived up to this commitment, and you have a concern or complaint about us, we want to make sure you’re listened to and that your issue is dealt with in a fair and balanced way.
How to make a complaint
If you would like to make a complaint, please call us on 0818 409 511, or alternatively you can write to the Customer Advocate Office Manager, PO Box 25, Carrick on Shannon, Co Leitrim.

If you have a dispute in relation to a particular credit card purchase you should contact the company in question in the first instance as they may be happy to resolve the issue for you. If you have tried this and you remain dissatisfied, please call us on 0818 409 511*.

In the event you believe your complaint has not been satisfactorily dealt with by us, you can contact the Financial Services and Pensions Ombudsman. You can write to them at the Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2

Under European Union rules, as Avantcard DAC provides financial services online we are obliged to inform you of the European Commission’s Online Dispute Resolution (ODR) platform. The ODR platform is designed to allow consumers and traders settle disputes in relation to products or services purchased online if they remain unhappy with the response they have received as part of the complaint process. You can access this online dispute resolution platform, here.

*Calls charged at national rates. Cost may vary depending on your telecoms provider.