How to make a complaint

Complaints

Our team are dedicated to providing you with a high-quality service every day. If we have not lived up to this commitment, and you have a concern or complaint about us, we want to make sure you’re listened to and that your issue is dealt with in a fair and balanced way.

How to make a complaint

If you would like to make a complaint, you can do so using the contact details below.

Complaint contact details by product
Contact method Credit Cards & Personal Loans Mortgages
Telephone 0818 409 511* 0818 274 089**
Writing Customer Advocate Office, Avant Money, PO Box 25, Carrick on Shannon, Co Leitrim. Avant Money Mortgages Complaints, PO Box 13192, Maynooth, Co. Kildare.

*Available from 8am to 8pm Monday to Friday, or from 8am to 2pm on Saturdays (excluding Bank Holidays).

**Available 9am to 5:30pm Monday to Friday (excluding Bank Holidays).

Email: Use this link to email your complaint .

Important: This email address is for complaints only.

If your enquiry relates to any of the following, please call us on 0818 409 511:

  • Credit card balances or transactions
  • Personal loan payments
  • Account servicing
  • Statement requests
  • General customer service enquiries

If you believe your complaint has not been managed correctly by us, you can contact the Financial Services and Pensions Ombudsman (FSPO) by visiting www.fspo.ie or by writing to the Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2.

For information on how we manage complaints, please see our complaints procedure .

Calls charged at national rates. Cost may vary depending on your network provider.