We work to protect you
Various types of scams in operation
There are various types of scams in operation, we've listed some of these below. Being aware and informed is just one way you can be armed against falling victim to fraud.
Fraudsters use fake emails in order to induce individuals to reveal personal or sensitive information.
The use of voicemails or phone calls by fraudsters to obtain sesitive data from indivuduals for their gain.
Fraudsters send text messages purporting to be from reputable companies in order to induce individuals to reveal personal information.
Investment scams are where fraudsters try to trick you into investing money, for example, in stocks, commodities, currency, or even real estate.
Fraudsters install illegal devices on ATMs, point-of-sale (POS) terminals, or fuel pumps with the intent to capture data such as your credit card PIN.
Current fraud and security alerts
Current scams that we are aware of are listed below.

Fraudulent calls being made to consumers about potential fraud on their card accounts
Updated: 23.10.2025
Avant Money has become aware of fraudulent calls being made to consumers about potential fraud on their card accounts. The calls appear to be coming from various mobile numbers, however these numbers do not belong to Avant Money. We will not initiate a phone call with a customer from a mobile number.
Callers are pretending to be Avant Money Fraud team representatives (in some cases the name provided is Andrew), claiming there is fraud on your card account in an attempt to trick you into disclosing your security credentials and any onetime pass codes in order to authorise transactions for their use. If the caller claims to be one of our employees and you have reason to doubt their identity, hang up and, if possible, use a different phone and dial the telephone number at the back of your credit card to check if an agent from Avant Money tried to contact you.
Don't get caught out :
- Never provide the one-time passcode (OTP) by telephone, text message or email to another person.
- Avant Money will never ask you for your card details or your my.avantmoney.ie login information, regardless of the situation.
- Avant Money will never ask you for a 3D secure OTP, answers to a security question or acceptance of a push notification to cancel a fraudulent transaction.
- Avant Money will never request you click on a link via email or text message to login to your Avant Money account or provide any personal security information.
Anyone who is concerned they have provided personal information in response to a fraudulent text message , or if you receive an SMS confirming an OTP for adding your Card to a Google or Apple Pay eWallet, or an SMS confirming the addition of your card to an eWallet and this was not you, contact us immediately.
Updated: 05.03.2025
Updated: 17.12.2024
Updated: 01.10.2024
Updated: 05.07.2024
Updated: 09.04.2024
Updated: 21.11.2023
Updated: 27.07.2023
Protect yourself by being alert.

Avant Money staff will never ask you to move money from one account to another.
Avant Money staff will never ask you for your card security details or login information by phone, text message or email.
Avant Money staff will never ask you to click on a link (via email or text message) to login or access your Avant Money account.
Avant Money staff will never ask you to download software such as 'Any desk' or ask you to 'share your screen' during a call.
Not sure the call is from us? End the call and contact us right away using the call number on the back of your card. We will be more than happy to assist!
The tax office or the Department of Social Protection will never ask for your personal security or financial information through email, text or phone.
What to do if you’re a victim of fraud?
If you've been tricked by a fraudster into sending them money, or you are concerned you have provided personal information in response to a fraudulent SMS text message, we’d ask that you contact us immediately.
If you think you‘ve been a victim of fraud or have noticed unusual activity on your account after receiving an SMS text message, we’d ask that you contact us immediately.
If you believe you’ve received a fraudulent phone call, text message or email, please email the details to [email protected], or simply call us on the number on the back of your card to inform us about your experience.

Lost or stolen credit card?
If your credit card is used without your permission, or it gets lost or stolen, please call our 24 hour Lost & Stolen Team on freephone 1800 286 262 or +353 71 95 94040 if you're calling from abroad.
If your concerned, the Avant Money Mobile app can give you additional information about your transactions. In the app, simply click on a transaction to see further details such as its location.

Phishing, smishing & vishing
If you believe you’ve received a fraudulent phone call, text message, or email, please forward us the correspondence to [email protected].

Don't recognise a transaction?
If a transaction is showing on your statement that you believe is incorrect, please check recent activity with any additional card holders. If you still don’t recognise it, contact our Customer Service Team on 0818 409 511*
* Contact centre hours are 8am to 8pm Monday to Friday and 8am to 2pm on Saturday, excluding Bank Holidays. Calls charged at national rates. Cost may vary depending on your telecoms provider

Freeze your card
If you have misplaced your card you can freeze it using the Avant Money Mobile app. Go to the 'Cards' tab and select 'Freeze card'. This immediately blocks your card from being used, giving you peace of mind.
When you find your card again you can instantly unfreeze it using the app.
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Be FraudSMART
Fraud and scams can happen to anyone, at any time, and result in serious consequences for the victim.
For hints and tips on how to Be Informed, Be Alert and Be Secure, visit FraudSMART.ie