Various types of scams in operation
Various types of scams in operation
There are various types of scams in operation, we've listed some of these below. Being aware and informed is just one way you can be armed against falling victim to fraud.
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Fraudsters use fake emails in order to induce individuals to reveal personal or sensitive information.
The use of voicemails or phone calls by fraudsters to obtain sesitive data from indivuduals for their gain.
Fraudsters send text messages purporting to be from reputable companies in order to induce individuals to reveal personal information.
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Investment scams are where fraudsters try to trick you into investing money, for example, in stocks, commodities, currency, or even real estate.
Fraudsters install illegal devices on ATMs, point-of-sale (POS) terminals, or fuel pumps with the intent to capture data such as your credit card PIN.
Current fraud alerts.
Current fraud and security alerts
Current scams that we are aware of are listed below.
Fraudulent calls being made to consumers about potential fraud on their card accounts
Avant Money has become aware of fraudulent calls being made to consumers about potential fraud on their card accounts. The calls appear to be coming from our customer services number 0818 211 784 however this number is being spoofed* and is an inbound number only (staff cannot make outgoing calls fro this number).
Callers are pretending to be Avant Money representatives in an attempt to trick you into disclosing your security credentials in order to authorise transactions for their use.
*A hoax or trick
Avoid falling victim to a scam.
Protect yourself by being alert.
Avant Money staff will never ask you to move money from one account to another.
Avant Money staff will never ask you for your card security details or login information by phone, text message or email.
Avant Money staff will never ask you to click on a link (via email or text message) to login or access your Avant Money account.
Avant Money staff will never ask you to download software such as 'Any desk' or ask you to 'share your screen' during a call.
Not sure the call is from us? End the call and contact us right away using the call number on the back of your card. We will be more than happy to assist!
The tax office or the Department of Social Protection will never ask for your personal security or financial information through email, text or phone.
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What to do if you’re a victim of fraud?
What to do if you're a victim of fraud
If you've been tricked by a fraudster into sending them money, or you are concerned you have provided personal information in response to a fraudulent SMS text message, we’d ask that you contact us immediately.
If you think you‘ve been a victim of fraud or have noticed unusual activity on your account after receiving an SMS text message, we’d ask that you contact us immediately.
If you believe you’ve received a fraudulent phone call, text message or email, please email the details to firstname.lastname@example.org, or simply call us on the number on the back of your card to inform us about your experience.
Reporting a fraud
Lost or stolen credit card?
If your concerned, the Avant Money Mobile app can give you additional information about your transactions. In the app, simply click on a transaction to see further details such as its location.
Don't recognise a transaction?
If a transaction is showing on your statement that you believe is incorrect, please check recent activity with any additional card holders. If you still don’t recognise it, contact our Customer Service Team on 0818 409 511*
* Contact centre hours are 8am to 8pm Monday to Friday and 8am to 2pm on Saturday, excluding Bank Holidays. Calls charged at national rates. Cost may vary depending on your telecoms provider
Freeze your card
If you have misplaced your card you can freeze it using the Avant Money Mobile app. Go to the 'Cards' tab and select 'Freeze card'. This immediately blocks your card from being used, giving you peace of mind.
When you find your card again you can instantly unfreeze it using the app.