Customers self-service options
Last updated: 15.11.2022
Making payments to your credit card
Online or via mobile app
Log in to your My Avant Money account or mobile app and make a payment directly using your debit card.
From your current account via online banking:
To make a payment to your credit card another way is via your current account online banking. You will need some details to complete this.
- Our BIC: CITIIE2X
- Our IBAN: IE90CITI99005117683012
- Your 16 digit credit card account number which begins with 245. This is different to your card number and must exclude any '000' if displayed at the start of the account number. You will find this number on your statement. Using any other information as a reference will result in your payment being returned.
Amend or set up a direct debit
To set up a new direct debit or amend an existing direct debit, quickly and easily you can do so online using our third-party provider, DocuSign.
DocuSign is a company that provides corporations and individuals with electronic services in document management. It allows people to put their digital signatures on documents, such as contracts and agreements, using its secure technology. Entities that use DocuSign's services can authenticate entities, individuals, documents, and workflow, along with user identity management electronically. For more information, please read Privacy Notice | DocuSign.
Credit card online direct debit mandate
Personal Loan online direct debit mandate
If you are setting up the direct debit from a joint account and both signatures are required, you must download the printable mandate, print it, have both parties sign the mandate, and return it to us by post.
Credit card printable direct debit mandate
Personal Loan printable direct debit mandate
- If you have multiple accounts with us, you must fill in a direct debit mandate for each account.
- Direct debits cannot be set up from a savings account.
View your transactions
Check your card or loan application status
Once logged in, you can see the most up to date status of your application and any documents we’re looking for. This is the latest information available to our staff. If we need anything from you we’ll be in touch so just keep an eye on your phone and email.
See here for more detail on application FAQ’s.
If these don’t cover off what you need, please bear with us and possibly try ringing early in the day or later in the evening when it's less busy.
Support cards and Loans
Credit Card FAQs
Mortgages and App Row
(See Mortgages FAQs for Mortgage application queries).
Further Useful resources
Further useful resources (Credit Cards & Personal Loans)
Uploading your documents
Useful hints and tips on how to use our document portal.
Useful numbers for getting in touch about your loan, card or mortgage.
We are continuing to offer support to our customers as the effects of Covid-19 continue to impact our society. Find out more.