Accessibility Statement

Date of issue: 28 June 2025 

Last updated: 28 June 2025 

Bankinter S.A. trading as Avant Money is committed to making its consumer banking services and its e-commerce services accessible, in accordance with European Union (Accessibility Requirements of Products and Services) Regulations 2023 .This legislation is commonly referred to as the “EAA”. We outline at the end of this statement the accessibility requirements that a provider of consumer banking services and e-commerce services is subject to under the EAA.

We offer a range of financial products to consumers. The services we provide which are subject to the EAA are the following:

• Credit Cards – You can complete an application for a credit card and manage your account via web and mobile platforms.
• Personal Loans – You can complete an application for a personal loan online. Our approval and servicing processes, supported by digital documentation, are also available online.
• Mortgages – You can complete an application for a mortgage via web and mobile platforms. Our approval and servicing processes, supported by digital documentation and customer service, are also available online.

For all three of these services we also offer call centre support for account management and real-time assistance.

We use the following websites and apps to deliver our services to its consumer customers:

• Avant Money Android App and IOS App
• my.avantmoney.ie
• avantmoney.ie
• documentcentre.avantmoney.ie
• mortgages.avantmoney.ie

• Clear Instructions Without Relying on Senses: We make sure that instructions on our website and app do not only depend on things like colour, shape, size, or sound. For example, we use descriptive text or icons instead of saying “click the red button.”
• Colour Isn’t the Only Way We Share Information: We don’t rely on colour alone to show important information. We also use text or symbols to ensure clarity for users with colour vision deficiencies.
• Touch Actions Can Be Cancelled: If you tap or click something by mistake, our app and website are designed to let you cancel or undo the action. This helps prevent accidental selections.
• Labels Match What You See and Say: The names of buttons and controls match the text you see on the screen. This helps people who use voice commands or screen readers to use our services more easily.
• Same Things Look and Work the Same Everywhere: When a button or feature does the same thing in different places, we keep its look and function consistent. This makes our services easier to use and navigate.

Credit card and personal loan services can also be accessed via the following An Post Money websites and apps:

• An Post Money credit card Android and iOS App
• creditcardservices.anpost.com
• cardandloandoccentre.anpost.com

Plain English

As a regulated body subject to the Central Bank of Ireland’s Consumer Protection Code, we ensure that information we provide to customers is clear, accurate and written in plain English. We also ensure that we bring key information to the attention of customers.

Compatibility with browsers and assistive technology

Our website is designed to be compatible with the following most used assistive technologies:

• The latest version of Google Chrome, Microsoft Edge and Apple Safari browsers;
• In combination with the latest versions of NVDA, VoiceOver and TalkBack.

Technical specifications

Our website uses the following technologies to support accessibility and ensure compatibility with assistive tools:

• HTML
• WAI-ARIA
• CSS
• JavaScript

Support services

Where support services are provided for our consumer banking services and e-commerce services, information on the accessibility of the relevant service and its compatibility with assistive technologies is provided. 

Monitoring and continuous improvement 

We will monitor the accessibility of our services and will seek to continually improve the accessibility of our services, including as technology and our services change over time. 

Feedback and Contact Information 

We welcome feedback on the accessibility of this platform. If you have any comments, please contact us via our Contact Us page 

General requirements for all services

a) ensuring the accessibility of the products used in the provision of the service,

b) providing information, in the following manner, about the functioning of the service, and where products are used in the provision of the service, its link to these products as well as information about their accessibility characteristics and interoperability with assistive devices and facilities:

I. making the information available via more than one sensory channel;

II. presenting the information in an understandable way;

III. presenting the information to users in ways they can perceive;

IV. making the information content available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel;

V. presenting in fonts of adequate size and suitable shape, taking into account foreseeable conditions of use and using sufficient contrast, as well as adjustable spacing between letters, lines and paragraphs;

VI. supplementing any non-textual content with an alternative presentation of that content;

VII. providing electronic information needed in the provision of the service in a consistent and adequate way by making it perceivable, operable, understandable and robust;

c) making websites, including the related online applications, and mobile device-based services, including mobile applications, accessible in a consistent and adequate way by making them perceivable, operable, understandable and robust, and

d) where available, support services (help desks, call centres, technical support, relay services and training services) providing information on the accessibility of the service and its compatibility with assistive technologies, in accessible modes of communication.

Specific requirements for consumer banking services 

(i) providing identification methods, electronic signatures, security, and payment services which are perceivable, operable, understandable and robust, and

(ii) ensuring that the information is understandable, without exceeding a level of complexity superior to level B2 (upper intermediate) of the Council of Europe’s Common European Framework of Reference for Languages.

Specific requirements for e-commerce services 

(i) providing the information concerning accessibility of the products and services being sold when this information is provided by the responsible economic operator,

(ii) ensuring the accessibility of the functionality for identification, security and payment when delivered as part of a service instead of a product by making it perceivable, operable, understandable and robust, and

(iii) providing identification methods, electronic signatures, and payment services which are perceivable, operable, understandable and robust.