We’re continually enhancing our web environment to increase accessibility and usability for all of our customers. We strive to achieve “AA” accessibility standards as set out by the World Wide Web Consortium’s (W3C).
Navigate by headings
We've structured our website so that each section on each page is labelled with a heading. These headings are formatted in such a way that your screen reader can identify them, helping you locate the information you need more easily.
Descriptive link text
In order to help you find what you’re looking for more easily, on this site we use descriptive link text everywhere we can. Where this isn’t possible, we’ll include additional text before or after the link which can be picked up by screen reader users, ensuring the destination of every link is clear for everyone.
Upgrade to Adobe Reader® version 5.0 or later
Because PDF files created in Adobe® Reader® version 4.0 or earlier are not accessible by screen readers, we create our PDF files in version 5.0 or later. To access the PDFs on our site, therefore, you’ll also need to upgrade your Adobe® Reader® version to 5.0 or later
Control font sizes
You can control the font size of each page using your internet browser settings. Our pages are constructed so that the font will resize without significantly changing the layout of our web pages
For customers with hearing impairments
In Ireland, Eir provides a service to hearing impaired people by providing them with a mini-com on their phone and, when they want to make a call, they dial 1800 207 900. This action takes them through to an operator who acts as a middle man between the customer and the person they are calling. The service works as an interpreter service for the deaf. For example, when a hearing-impaired customer calls us, the customer types their question to the operator, the operator passes the question on to one of our team and the operator then types the answer back to the customer.