Banking should be accessible for everyone. We offer a range of supports to help you use our services in the way that suits you best. You can read more in our Accessibility Statement, or contact the relevant Customer Service team to let us know what you need

If you have recently suffered the loss of a loved one, please accept our deepest condolences. We understand that navigating grief can be a difficult and distressing time. We have supports available, whether you’re acting on behalf of a customer who is now deceased, or have lost a loved one and require additional supports. Please contact our Customer Service team to make them aware and we will ensure that we will offer you as much support as possible during this time.

To make the process of contacting us regarding a customer who is now deceased as simple as possible, please have the following information gathered before you contact our Customer Service team: name, account number, and date of death. We will also request proof of death, and our team will advise of the address that this will need to be sent to.

We understand that from time to time, circumstances may arise such as personal injury, illness, or other significant life events which can make it harder to manage your finances. If something changes, please let us know as soon as you can so we can put the right supports in place. Our team is here to help. If you're experiencing financial difficulty:

• Visit our mortgages financial difficulty page
• Or our credit cards and loans financial difficulty page

If you wish to make an early withdrawal from your deposit account as a result of a significant life event, please visit our deposit account FAQ’s for further information.

If you or a loved one are in a position of immediate harm due to ongoing abuse, then please call An Garda Siochana immediately.

Financial abuse happens when someone interferes with, or restricts access to, another person’s money. It is a form of coercive control and can seriously limit someone’s independence.

If this is happening to you, you are not alone and we can help. Please contact the relevant Customer Service team so we can support you in regaining control of your finances.

Further resources:

• Please call the Gardaí on the number 999 or 112 in situations where you or a loved one are in immediate danger.
• The Banking and Payments Federation Ireland has a Guide to Safeguarding your Money Now and in the Future which explains how to recognise the signs of elder financial abuse.
• The HSE and Safeguarding Ireland have published Get Informed and prevent financial abuse which has advice on how to keep control of your money.

Before taking out any financial product, it’s important to feel confident in understanding how it works. If you ever have questions, just contact our Customer Service team as we’re here to explain things clearly.

Helpful resources:

• The National Adult Literacy Agency offer a free course on Managing Personal Finances.
• The Money Advice and Budgeting Service (MABS) provide an overview of what financial literacy is.

As part of our commitment to keeping you protected and in line with the Consumer Protection Code 2025, you can nominate a Trusted Contact Person.

This is someone you choose, such as a family member or close friend, who we can contact if we’re ever seriously concerned about your wellbeing or the safety of your account.

We may contact them only in limited circumstances, such as:

• Concerns about possible financial abuse
• Difficulty reaching you
• Confirming your contact details or health status
• Identifying a legal guardian, executor or trustee

They cannot access your money or make decisions for you but they can help protect you and give you peace of mind.

For further information, please visit our dedicated Trusted Contact Person page.