Support

Need a hand?

We’re here to support you however we can. You may find answers to many of your questions below.

Customers self-service options

Customer self-service options

There are many ways you can self-serve your account with Avant Money.

Last updated: 15.11.2022

Making payments to your credit card

Online or via mobile app

Log in to your My Avant Money account or mobile app and make a payment directly using your debit card.

From your current account via online banking:

To make a payment to your credit card another way is via your current account online banking. You will need some details to complete this.

Our BIC: CITIIE2X
Our IBAN: IE90CITI99005117683012
Your 16 digit credit card account number which begins with 245. This is different to your card number and must exclude any '000' if displayed at the start of the account number. You will find this number on your statement. Using any other information as a reference will result in your payment being returned.

Find out more

Amend or set up a direct debit

To set up a new direct debit or amend an existing direct debit, quickly and easily you can do so online using our third-party provider, DocuSign.

DocuSign is a company that provides corporations and individuals with electronic services in document management. It allows people to put their digital signatures on documents, such as contracts and agreements, using its secure technology. Entities that use DocuSign's services can authenticate entities, individuals, documents, and workflow, along with user identity management electronically. For more information, please read Privacy Notice | DocuSign.

Credit card online direct debit mandate

Personal Loan online direct debit mandate

Joint accounts

If you are setting up the direct debit from a joint account and both signatures are required, you must download the printable mandate, print it, have both parties sign the mandate, and return it to us by post.

Credit card printable direct debit mandate

Personal Loan printable direct debit mandate

Please note:

If you have multiple accounts with us, you must fill in a direct debit mandate for each account.
Direct debits cannot be set up from a savings account.

View your transactions

View your transactions via My Avant Money at my.avantmoney.ie, or via the Avant Money mobile app. Please see our transactions FAQ’s for more details

Online shopping

3DS secure - Mastercard identity Check™ helps verify that your purchases are truly yours. In the event of uncertainty, you might be asked to further authenticate your identity via: - One-time passcode - security questions - Your 4-digit Avant Money App login passcode and/or your biometrics (fingerprint or face ID).

Check your card or loan application status

If you have recently applied for a credit card or personal loan and would like an update on its status, please log into our Document Centre. Simply input your application reference number (you will have received this via email) and your date of birth.

Once logged in, you can see the most up to date status of your application and any documents we’re looking for. This is the latest information available to our staff. If we need anything from you we’ll be in touch so just keep an eye on your phone and email.

See here for more detail on application FAQ’s.

If these don’t cover off what you need, please bear with us and possibly try ringing early in the day or later in the evening when it's less busy.